Privacy Policy
The privacy and security of the information entrusted to us by insurers, providers, employers, and members is one of our highest priorities. This policy explains how we collect, use, and safeguard that data.
Introduction
Health-Net ("Health-Net," "we," "our," or "us") is committed to protecting the privacy and security of the personal and health information of the insurers, healthcare providers, employers, and insured members we serve. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.
As a Third-Party Administrator operating across Iraq, the UAE, and Syria, we comply with applicable data protection and healthcare privacy regulations in each jurisdiction in which we operate. We take every reasonable precaution to ensure information remains confidential and secure.
Information We Collect
We may collect the following categories of information to deliver healthcare administration services effectively:
Personal Identifiers
Name, address, contact details, and insurance policy information for insured members.
Health Information
Medical history, diagnoses, claims details, and information submitted for pre-authorization or medical review.
Provider & Insurer Data
Credentialing, contracting, billing, and performance information for network providers and insurance partners.
Technical Data
IP address, browser type, device identifiers, and website usage analytics via cookies.
How We Use Your Information
Information is used solely for purposes related to healthcare administration and our legitimate business operations:
- Claims & Authorization: To process claims, pre-authorizations, and medical reviews on behalf of insurers and members.
- Care Coordination: To communicate with healthcare providers, insurers, and members to coordinate access to care.
- Provider Network Management: To credential, contract, and monitor performance across our healthcare provider network.
- Legal Compliance: To comply with applicable healthcare, insurance, and data protection regulations.
- Service Improvement: To analyze trends, improve our website, and enhance the quality of healthcare administration we deliver.
Confidentiality & Clinical Governance
Health-Net implements administrative, physical, and technical safeguards to protect health and personal information. This includes encrypted data storage, secure communication channels, access controls, and regular staff training on confidentiality practices. You may request access to, or correction of, the information we hold about you at any time.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for site functionality and security | Session |
| Analytics | Understand visitor behavior and improve performance | Up to 2 years |
| Preferences | Remember your settings and choices | Up to 1 year |
Data Sharing & Disclosure
We do not sell, rent, or trade personal or health information to third parties. We may share information only in the following circumstances:
With Insurance Partners
To process claims, eligibility, and authorizations on behalf of the relevant insurer.
With Healthcare Providers
To coordinate care, authorizations, and treatment within our provider network.
Service Partners
Trusted vendors who assist with operations (IT, hosting) under strict confidentiality agreements.
Legal Obligations
When required by law, court order, or government regulation.
Your Rights
Subject to applicable law, you have the following rights regarding your information:
- Right to Access: Request copies of the personal and health information we hold about you.
- Right to Amend: Request corrections to inaccurate or incomplete information.
- Right to Restrict: Request limitations on how we use or disclose your information.
- Right to Delete: Request deletion of your personal data, subject to legal retention requirements.
To exercise any of these rights, please contact us at info@health-net.co. We will respond within a reasonable time as required by applicable law.
Data Security
We employ industry-standard security measures to protect information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
Secure Servers
Access Controls
Regular Audits
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.
Questions about your privacy?
Our team is available to address any concerns or questions you may have about how we handle your information.
This policy was last reviewed and updated on June 1, 2026. Previous versions are available upon request.